General Terms: At Beast Services and Towing, we offer reliable and affordable towing and roadside assistance services across California, Las Vegas, and Arizona. By using our services, you agree to the terms outlined in this agreement, which governs the towing and roadside assistance provided.
Service Agreement: Our services include but are not limited to towing, tire changes, fuel delivery, battery jump starts, vehicle unlock, and winch-outs. When you request service, you agree to provide accurate information about your vehicle and location to ensure a timely and effective response.
Payment Terms: We accept payments via cash, credit card, or digital payment options. Payment is due upon completion of the service, unless otherwise agreed upon. Any additional charges, such as after-hours fees or long-distance towing, will be clearly communicated before the service is rendered.
Service Fees: Service fees vary depending on the type of assistance needed, the distance traveled, and the time of day. Any additional fees, such as for mileage or heavy-duty towing, will be disclosed to you at the time of the request.
Service Limitations: While we provide a wide range of services, we may not be able to assist with certain specialized towing or vehicle types. Please contact us to inquire about any restrictions on the services we provide.
Cancellation Policy: If you need to cancel a service request, please contact us as soon as possible. Cancellations made after dispatch may incur a fee based on the situation.
Service Availability: We are available 24/7, including holidays, to provide fast and reliable roadside assistance in California, Las Vegas, and Arizona. Response times may vary depending on location, time of day, and road conditions.
2. Privacy Policy
Personal Information Collection: We collect personal information such as your name, phone number, and vehicle details when you request a service. This information is used to provide you with the best possible assistance and to process your payments.
Data Protection: Your personal information is stored securely and used only for the purpose of providing services, processing payments, and improving our service to you.
Cookies and Tracking: Our website uses cookies to enhance your browsing experience. These cookies help us understand how our website is used and enable us to improve functionality.
Third-Party Sharing: We do not share your personal information with third parties, except when necessary to complete your service (e.g., payment processing) or as required by law.
Customer Rights: You have the right to request access to, modify, or delete any personal information we hold. For any inquiries, please contact us.
3. Refund and Return Policy
Refund Eligibility: Refunds may be issued in cases of overcharge or if we are unable to provide the requested service. Refunds are not issued for completed services.
Refund Process: To request a refund, please contact our customer service team with your service details. We will review your request and issue a refund if applicable.
4. Liability Disclaimer
Limitation of Liability: While we take great care to ensure the safety of your vehicle during towing or any other roadside services, we are not responsible for any pre-existing damage or damages caused by factors beyond our control (e.g., accidents, natural disasters).
Force Majeure: We are not liable for delays in service due to uncontrollable events such as severe weather, accidents, traffic, or road closures.
5. Customer Responsibilities
Accurate Information: To ensure a smooth service, you are responsible for providing accurate information about your vehicle’s condition and location.
Vehicle Accessibility: You must ensure that your vehicle is accessible for towing. This includes unlocking your vehicle, removing any personal items, and ensuring there are no obstructions.
Insurance: It’s recommended that you check your insurance coverage for towing services. While we carry insurance to cover the transport of your vehicle, your personal insurance may cover certain situations.
6. Service Area
Service Locations: We provide roadside assistance across California, Las Vegas, and Arizona. Our service areas include both urban and rural locations, but please inquire about specific service availability in remote regions.
Mileage Fees: If your location is outside of our standard service area, additional mileage fees will apply. These will be disclosed at the time of your service request.
7. Emergency Response Policy
Emergency Service Prioritization: In the event of an emergency, such as an accident or roadside breakdown, we prioritize these situations to ensure your safety. We aim to respond as quickly as possible based on the severity of the incident.
Response Times: Our typical response time is within 30 minutes for emergency calls in urban areas. However, response times may vary depending on traffic, road conditions, and service volume.
8. Terms of Use for Website
Website Use: You agree to use our website for lawful purposes only, and not to engage in activities such as copying or distributing the content without permission.
Accuracy of Content: While we strive to keep the content on our website accurate, we are not liable for any errors or omissions.
9. Driver Conduct and Expectations
Professionalism: Our drivers are trained to provide courteous, respectful, and professional service to every customer. We expect them to behave in a manner that reflects our company’s values.
Non-Discrimination: We are committed to providing services to all customers regardless of race, gender, ethnicity, or any other protected status. We strive to ensure a welcoming experience for everyone.
